Return Policy
RETURN POLICY
At DustNova, we stand behind our products.
If something isn’t right, we’ll make it right.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective:
Contact us within 48 hours of delivery.
Include clear photos of the issue.
We will replace or refund the item at no additional cost.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, we do not accept returns on:
- Used cleaning tools
- Items not in original condition
- Products damaged due to misuse
RETURN PROCESS
1. Email us at: support@dustnova.store
2. Include your order number and reason for return
3. We will provide return instructions
Do not send items back without approval.
REFUNDS
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days
SHIPPING COSTS
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
If the return is due to our error (damaged/defective), we cover all costs.
EXCHANGES
We only replace items if they are defective or damaged.
CONTACT
For any questions:
📩 dustnovastore@gmail.com
DustNova
Clean isn’t what it looks like.
It’s what you remove.